Website: www.celebrant.wales
Email: claire@celebrant.wales
Effective Date: 1st May 2026

Family Matters Celebrant Ltd (Company number 16913790) (“we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or engage our celebrant services.

This policy is intended to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable laws in England and Wales.

Family Matters Celebrant Ltd provides celebrant services across Wales and surrounding areas.

For the purposes of data protection law, Family Matters Celebrant Ltd is the “data controller” of your personal information.

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details above.

We may collect and process the following information:

• Name(s)
• Postal address
• Email address
• Telephone number
• Ceremony details and preferences
• Information provided during consultations
• Payment and invoicing information

For certain ceremonies, particularly funeral or memorial services, you may choose to provide sensitive personal information.

This may include:

• Religious or spiritual beliefs
• Health-related information
• Family circumstances
• Other personal details relevant to the ceremony

Sensitive information will only be collected where necessary and with your consent.

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Website usage data through cookies or analytics tools

We use your information to:

• Respond to enquiries
• Provide celebrant services
• Prepare personalised ceremonies
• Manage bookings and payments
• Communicate with you about your ceremony
• Improve our services and website
• Meet legal and regulatory obligations

We will only process your personal information where we have a lawful basis to do so.

Under UK GDPR, we rely on the following lawful bases:

• Contract – to provide celebrant services you request
• Consent – where you voluntarily provide certain information
• Legal obligation – where processing is required by law
• Legitimate interests – for business administration and improving services

Where sensitive personal information is processed, we rely on your explicit consent.

We do not sell or rent your personal information.

We may share information where necessary with:

• Venues or suppliers involved in your ceremony
• Professional advisers such as accountants or insurers
• Payment providers
• Legal or regulatory authorities where required by law

Any third parties handling your data are expected to do so securely and lawfully.

We take reasonable steps to protect your personal information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

Information may be stored electronically, in paper records, or within secure cloud-based systems.

We retain personal information only for as long as necessary to:

• Provide services
• Maintain business and tax records
• Resolve disputes
• Meet legal obligations

When information is no longer required, it will be securely deleted or destroyed.

Under UK data protection law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Restrict processing of your information
• Object to certain processing activities
• Withdraw consent where processing relies on consent
• Request transfer of your data where applicable

Requests can be made by contacting us using the details provided in this policy.

Our website may use cookies or analytics tools to improve user experience and monitor website performance.

You can manage or disable cookies through your browser settings.

If additional cookie technologies are used, a separate cookie notice may be displayed on the website.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of any third-party sites they visit.

We will only send marketing communications where:

• You have given consent, or
• We are otherwise permitted by law

You may unsubscribe from marketing communications at any time.

Our services are not directed specifically at children.

Where information relating to children is provided as part of a ceremony arrangement, it will only be used for the purposes connected to that ceremony.

If you are unhappy with how your information has been handled, please contact us first so we can attempt to resolve your concern.

You also have the right to complain to the:

Website: https://www.ico.org.uk

We may update this Privacy Policy from time to time.

Any changes will be published on our website with an updated effective date.

For any questions regarding this Privacy Policy or your personal information, please contact us using the details above.